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Riverbed Releases SteelCentral UCExpert 5.0

Riverbed Technology has this week unveiled the latest version of its unified communications (UC) performance management solution.

Riverbed, a leader in application performance infrastructure , has announced that it has released version 5.0 of its SteelCentral UCExpert. The upgrade will have added support for Avaya UC solutions as well as ensuring the optimum performance of business-critical VoIP communications.

The new release from Riverbed is designed to identify problems within a UC environment before they affect the end user. By taking a proactive approach to managing the environment, customers can reduce downtime.

The company added that it remains the only vendor that supports the entire UC lifecycle for both Cisco and Avaya deployments with automated testing using actual phones, configuration management and remote troubleshooting without end-user involvement.

Nik Koutsoukos, senior director product marketing for SteelCentral, explained: “Organisations are consuming a lot of resources to deploy enterprise unified communications platforms, but successful deployment is measured against the quality of the end user experience."

“When there are performance issues, native UC administrative tools often do not provide complete information to understand the scope and root cause, which reduces productivity and ROI. SteelCentral UCExpert 5.0 allows organisations to reduce costs, improve productivity and be proactive in managing the complete lifecycle – deployment, change and ongoing management – of their unified communications environment.”

It is always imperative for any business, particularly ones like call centres, to keep communication channels open at all times – by having greater visibility and control over the performance of the communications environment, Riverbed ensures this is always the case.

For more information about Riverbed, please click here.

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